Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, register your child, or contact us for support. This includes:

• Parent/Guardian name and contact information
• Child's name, age, and reading preferences
• Account credentials and profile information
• Reading progress and activity data
• Payment information (processed securely through third-party providers)
• Device information and usage patterns for service improvement

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our reading platform services
• Personalize reading recommendations for your child
• Track reading progress and achievements
• Send important updates about your account and our services
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience

3. Children's Privacy Protection

We are deeply committed to protecting children's privacy and comply with COPPA (Children's Online Privacy Protection Act). Our platform is designed for parents to manage their children's accounts. We do not:

• Collect personal information directly from children under 13 without parental consent
• Use children's information for marketing or advertising purposes
• Share children's personal information with third parties without explicit parental consent
• Allow children to create accounts without parental supervision
• Enable public sharing of children's personal information
• Use tracking technologies that collect children's personal data

4. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information. We may share information only in these specific circumstances:

• With your explicit consent or at your direction
• With trusted service providers who assist in platform operations (under strict confidentiality agreements)
• When required by law, legal process, or government request
• To protect our rights, property, or safety, and that of our users
• In connection with a business transfer, merger, or acquisition (with continued privacy protection)
• With analytics providers to improve our services (anonymized data only)

5. Data Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Industry-standard encryption for data in transit and at rest
• Secure servers with regular security audits and updates
• Multi-factor authentication options for account protection
• Limited employee access to personal information (need-to-know basis)
• Regular security training for our team members
• Incident response procedures for potential security breaches

6. Your Privacy Rights

You have comprehensive rights regarding your personal information:

• Access and review your personal information at any time
• Update or correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications while maintaining service updates
• Request a portable copy of your data
• Withdraw consent for data processing (where applicable)
• Object to certain data processing activities
• Lodge a complaint with relevant data protection authorities

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality and security
• Analytics cookies to understand usage patterns (with your consent)
• Preference cookies to remember your settings
• No third-party advertising cookies or trackers
• You can manage cookie preferences in your browser settings

8. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Upon account deletion, we will securely delete or anonymize your data within 90 days, except where retention is required by law.

9. International Data Transfers

If you access our services from outside our primary operating region, your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new 'Last Updated' date
• Sending email notifications for significant changes
• Providing prominent notice on our platform
• Requiring re-acceptance for substantial modifications